Group Ticket Policies | Atlanta Braves (2024)

Online Braves Account (Digital)

  • Once your ticket request has been processed, it will be available to be managed through your "My Braves Account". To manage your tickets, please visit braves.com/myaccount on your mobile device or download the MLB Ballpark app in the App Store.
  • When logging into your "My Braves Account", please use the email address and password associated with your account. If you do not know your password, please select "Forgot Your Password?" and follow the online instructions.
  • We recommend that all mobile tickets are downloaded and accessible before proceeding through the security screenings at Truist Park. Tickets cannot be transferred after they have been scanned and guests are inside the ballpark.

How to Access Your Mobile Tickets

  • MLB Ballpark app
    • Download the MLB Ballpark app in the App Store
    • Open the app, and login with an MLB.com account
    • You may need to create a MLB login, as this is separate from your Braves account
    • Select "Wallet"
    • Login using your "My Braves Account" information
    • Select the game you would like to manage. At this point, you can view and/or transfer tickets
  • My Braves Account
    • Visit braves.com/myaccount on your mobile device
    • Login using your "My Braves Account" information (listed above)
    • Select the tickets or parking to manage. At this point, you can view and/or transfer tickets

If there are any problems on the day of the game, please visit our Truist Park resolution rooms either in the Konica Minolta Entrance (located across from the Roxy Theatre). These areas will open 2 hours prior to first pitch.

Group Ticket Policies | Atlanta Braves (2024)

FAQs

What is the Braves rainout ticket policy? ›

If less than 5 innings of a game (4 and 1/2 innings, if the Braves are ahead) are played, your paid ticket serves as a rain check coupon and will be valid for the re-scheduled game. If you choose to not come back to the re-scheduled game, your original ticket may be exchanged online through your Braves Account.

What is the Braves bag policy? ›

You are permitted to bring a small, clear bag inside the stadium for Braves games. All bags must be clear and are subject to a search prior to entry. Outside food and beverages are not permitted inside the stadium. Weapons, knives, guns, etc.

Are Braves games clear bag policy? ›

Truist Park clear bag policy is that only single-compartment carriers are allowed inside the venue. No guest can bring a backpack or other types of carriages and luggage too. Ice chests and hard-sided coolers are strictly prohibited.

Can I bring water into Truist Park? ›

Outside Food & Drink

Outside food is allowed inside of Truist Park as long as it fits inside a clear, gallon sized plastic bag. Guests may also bring a sealed plastic bottle of water. One bag of food and one bottle of water per ticket will be permitted.

What happens if you buy baseball tickets and it rains? ›

In baseball, a rain check is a ticket issued to spectators which admits them to the ballpark at a later date at no additional cost to the ticket holder.

What happens if it rains before a baseball game? ›

When a rainout occurs the affected game can either be delayed/postponed, canceled, or rescheduled. If the event is postponed or delayed due to weather, the game is usually played later that same day, once the weather clears.

How strict is the bag policy at Truist Park? ›

To summarize, the Truist Park bag policy allows for small, single-compartment clutches no larger than 5 x 9 inches. Larger bags and purses are not permitted, but the park offers mobile locker bag storage for guests who need a place to stow oversized bags during the game.

How strict is the MLB bag policy? ›

For example, most MLB ballparks allow small bags the size of a clutch (5-by-9-by-2 inches). Anything larger but does not exceed a maximum size (usually 16-by-16-by-8 inches) – needs to be in clear plastic, vinyl or PVC. Backpacks of any kind are typically prohibited, even if they are clear.

Do I need a clear bag for Truist Park? ›

—Pack outside food in a clear gallon-sized bag, and pack a sealed plastic bottle of water. Outside food is permitted, but only one gallon bag of food and one water bottle per ticket. Exceptions can be made for infants and those with dietary concerns. All bags of food are subject to inspection before entering.

Do they take cash at Braves games? ›

Truist Park is a cashless venue. Fans may convert cash to card at the following locations: 1B side Lower Level concourse behind Section 118. 3B side Lower Level concourse behind Section 133.

Can I bring a purse to Truist Park? ›

While larger bags and purses are not permitted, the Truist Park purse policy does allow small, single-compartment clutches no larger than 5 x 9 inches. This provides a secure option for carrying essential items like your phone, wallet, and keys while attending the game.

How early should you get to a Braves game? ›

Don't leave at 6 for a 7:10 start time. Go two, even three hours early, and make a day of out of it. There is plenty to see and do at The Battery Atlanta, a mixed-use development, adjacent to SunTrust Park, to pass the time.

Can you order food to your seat at Truist Park? ›

Order and pay for food and drinks from your seat through the MLB Ballpark app.

What happens if Braves game rains out? ›

We don't have a set rainout policy because it varies depending on the game and other contributing factors. If the game is postponed due to inclement weather, the most important thing is to hold on to your tickets, and someone will contact you with your ticket options. There are no refunds.

What happens to my tickets if the game gets rained out? ›

After the interruptions by rain, the consumers will also get a rescheduled ticket or an exchange for another game. However, they cannot get a refund as mentioned in the ticket policies of MLB.

Do you get money back if MLB game is rained out? ›

No refunds will be given.

In the event of a rained out game and the stadium gates are not opened, guests should retain possession of their tickets (rain check). If the game is rescheduled, their tickets will be valid for the new game date.

Do you get a refund in a MLB rainout? ›

In the event a regulation game (4 ½ innings) is not played due to inclement weather or other situations dictated by Major League Baseball, tickets may either be exchanged or refunded.

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